Refund policy

Return & Refund Policy – Nexora

At Nexora, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

•⁠  ⁠Returns are accepted within 14 days of receiving your order.
•⁠  ⁠Items must be unused, in their original packaging, and in the same condition as received.
•⁠  ⁠Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

•⁠  ⁠Items damaged by misuse or normal wear.
•⁠  ⁠Products returned without original packaging.
•⁠  ⁠Personalized or customized products.
•⁠  ⁠Digital products or gift cards.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.